Phone : 0203 870 5150
Whilst we will always strive to give the best possible service to our customers, some factors Please note that couriers are still not guaranteeing a next day delivery though 95% are being delivered on time. Unfortunately, we cannot give refunds on late deliveries as this is outside our control, we will however continue to monitor deliveries and chase the couriers should the delivery not be on time.
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UK Mainland Delivery Charges (Northern Ireland/ Highlands & Islands / Channel Islands / Isle of Man / excluded – see below). Economy delivery 3 to 4 working days orders placed before 12:00pm weekdays
| Charges apply to Customers located in Mainland UK for deliveries to Mainland UK Service | Order value less than £650 Ex VAT | Order value over £650.01 Ex VAT |
|---|---|---|
| Economy Delivery * (Non-Boards) | £7.50 | FOC |
| Economy Delivery * (ALL Boards) | £17.50 | FOC |
* Economy Delivery
Non-Boards - Lead time is 24 hours from despatch of order (normally 3 to 4 working days). Board deliveries – We use a specialised 2-Man service, lead time is 48 hours from despatch of order (normally 4 to 5 working days). Delivery timescales can be longer for Isle of Wight & North Scotland. Lead-times are subject to stock availability.
** Next Day (not timed – any time delivery) EXTRA COST PLEASE CALL FOR QUOTATION.
Orders must be received by 12:00pm (weekdays) the day before expected delivery date. Lead-times are subject to stock availability.
*** Next Day AM (before Noon) EXTRA COST PLEASE CALL FOR QUOTATION.
Orders must be received by 12:00pm (weekdays) the day before expected delivery date. Lead-times are subject to stock availability
Ireland Delivery Charges (Northern & Republic)
Please call directly for delivery charges.
Highlands & Islands / Channel Islands & Isle of Man Delivery Charges
| Highlands & Islands / Channel Islands / Isle of Man Service | Under £650.00 Ex VAT | Over £650.01 Ex VAT |
|---|---|---|
| Customer Premises* / Drop Shipment* | £36.50 | FOC |
*ALL deliveries to Ground Floor only*
Returns are excepted on most items (please see website for exclusions). Returns must be logged with us within 7 working days of the receipt of the order and returned to us within 14 working days.
Returns are at the expense of the client unless we have made an error with the order. All items must be unopened and in perfect selling order as received.
We will accept returns provided that they have not been opened and are sent back in perfect selling condition (this includes any retail packaging). Returns must be received back to us within 7 working days of receipt. There will be a 20% re-stocking fee applied to most returns, we may waive this fee at our discretion in certain circumstances.
We are unable to accept any returns for shipments that have been made outside mainland UK. We are also unable to accept returns or cancellations on special orders. Special order items also includes Plan Chests, Plan Filing Cabinets and Bobby Trolley's.
Any items that are damaged need to be reported within 24 hours of receipt. Any damages reported outside this period will not be accepted. Replacement orders will be sent carriage free ASAP.
Please email us before trying to return any item as you will require an RMA number otherwise your return will be rejected.
